Customer Service
Everything you need to know about our policies and services
Return Policy
No Returns Policy
Due to the perishable nature of our premium beef products, we do not accept returns or exchanges. All sales are final.
• Beef is a perishable product that cannot be resold once shipped
• We maintain strict quality control to ensure you receive the best product
• All orders are carefully inspected before shipping
Quality Guarantee
While we don't accept returns, we stand behind our product quality. If you have concerns about your order, please contact us immediately and we'll work to resolve any issues.
Contact Us
If you have any questions or concerns about your order, please don't hesitate to reach out:
Email: info@ninetywestbeef.com
Phone: (706) 319-0767
Delivery Information
Free Delivery
We offer FREE delivery on all orders to eligible zip codes. No minimum order required!
Our Delivery Route
This map shows our delivery route and coverage area. We deliver to ZIP codes within this range.
Check Your ZIP Code
Enter a 5-digit ZIP code
Packaging & Handling
- • Vacuum-sealed for maximum freshness
- • Flash-frozen to preserve quality
- • Insulated packaging with dry ice
- • Eco-friendly materials when possible
- • Temperature monitoring during transit
Order Processing & Delivery Timeline
Order Placed
We receive and confirm your order
Harvest & Processing
Beef is harvested and aged for maximum quality and tenderness
Packaging & Delivery
Beef is sent for delivery with updates via text and email
Delivery
Your premium beef arrives at your door approximately 40 days after the harvest date
Important Notes
- • Someone must be available to receive the package
- • Store immediately in freezer upon arrival
- • We're not responsible for packages left unattended
Frequently Asked Questions
What makes your beef different?
Our cattle are raised on open pastures in South Dakota, fed a natural grass diet, and never given hormones or antibiotics. This results in beef that's more flavorful, tender, and nutritious than conventional beef.
How long does delivery take?
Your premium beef will be delivered approximately 40 days after the harvest date. This aging period ensures the highest quality and tenderness. You'll receive updates via text and email throughout the process.
What if I'm not satisfied?
While we don't accept returns due to the perishable nature of our products, we stand behind our quality. If you have concerns about your order, please contact us immediately and we'll work to resolve any issues.
Is delivery really free?
Yes! We offer completely free delivery on all orders to eligible zip codes. There's no minimum order requirement, and we don't charge any hidden fees for delivery.
What if I'm outside the delivery range?
If you're located outside our delivery range, please contact us to discuss potential special delivery arrangements. We understand that our premium beef is in demand, and we're committed to exploring options to serve customers who are passionate about quality pasture raised beef.
Still have questions?
We're here to help! Contact us with any questions about our policies or services.
Email: info@ninetywestbeef.com
Phone: (706) 319-0767